Buyer FAQ

Ordering & Products

How do I place an order?

Browse our collection, select an artwork, add it to your cart, and proceed to checkout. Once payment is completed successfully, you will receive an order confirmation email with your purchase details.

Do I need to create an account to purchase?

No. You may place an order as a guest. Creating an account is optional and allows you to track orders and manage your details more easily.

Are all artworks original?

Yes. All artworks listed on RASACANVAS are original creations by artists. Each piece is curated and verified for authenticity prior to listing.

Are all artworks owned by RASACANVAS?

No. Some artworks may be listed under our curated resale program. These works are owned by private collectors and are sold through RASACANVAS as a facilitating gallery after verification of authenticity and ownership.

Are resale artworks authentic?

Yes. Only artworks by known or documented artists, with verified ownership and supporting documentation, are accepted under our resale program.

Artwork Representation

Does the artwork look exactly like the image shown online?

We aim for accurate visual representation. However, as artworks are photographed and viewed across different screens, minor variations in colour, tone, texture, or finish may occur. These are natural characteristics of original, artist-created artworks.

Are the dimensions listed accurate?

Yes. Dimensions are provided by the artist and verified by us. Minor variations may occur due to the handcrafted nature of artworks.

Taxes & Pricing

Do prices include GST? What is the applicable GST rate?

  • India: Artworks are subject to 5% GST, as per Indian regulations. GST is included in the final invoice.
  • International orders: No GST is charged. However, buyers are responsible for any customs duties, import taxes, or local levies applicable in their country.

Order Confirmation & Tracking

Will I receive an order confirmation?

Yes. Once your order is placed, a confirmation email containing your order details will be sent to your registered email address.

How can I track my order?

Once your artwork is dispatched, tracking details are shared via email or WhatsApp, where applicable.

Shipping & Delivery

How long does delivery take within India?

Orders within India are typically delivered within 7–10 business days from order confirmation. Timelines may vary based on artwork type, packaging requirements, and destination.

Do you ship internationally?

Yes. We ship to select international destinations. International deliveries generally take 15–20 business days, subject to customs clearance and destination-specific regulations.

Are there artworks that cannot be shipped internationally?

Yes. Certain large-scale, framed, fragile, or restricted artworks may not be eligible for international shipping. Our team will inform you if any limitations apply.

Are shipping charges included in the artwork price?

No. Shipping charges are calculated after the order is placed, based on the artwork’s size, packaging needs, and destination.
Our team will contact you with the final shipping cost, which must be paid prior to dispatch.

Packaging & Care

How are artworks packaged?

Artworks are packed according to their medium and structure to ensure safe transit:

  • Canvas artworks are usually shipped rolled in protective tubes
  • Framed, mixed media, or sculptural works are packed using multi-layer protective materials or crates where required

We take utmost care to protect artworks during transit.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards, UPI, and other secure online payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. RASACANVAS does not store or access your card or banking details.

Cancellations & Returns

Can I cancel my order?

Cancellation requests may be considered before dispatch, subject to approval. Once an artwork has been shipped, cancellations are generally not accepted. Please refer to our Return & Cancellation Policy for full details.

What is your return policy?

Returns are accepted only if:

  • The artwork is received damaged, or
  • An incorrect artwork is delivered

Returns based on personal preference or change of mind are not accepted.

Bulk Orders & Projects

Do you support bulk or corporate orders?

Yes. We assist with bulk purchases, corporate gifting, and curated interior projects. Please contact us for tailored support.

Authenticity & Installation

Do artworks come with a Certificate of Authenticity?

Yes. Artworks are accompanied by a Certificate of Authenticity wherever applicable.

Do you provide installation services?

We do not offer installation services. However, artworks include basic hanging guidance. Customers may engage local professionals for installation.

Contact & Support

Where are you based?

RASACANVAS Art Gallery is based in India and ships artworks to domestic and select international destinations.

How can I contact you?

📧 collector@rasacanvasarts.com
📞 +91 8697271727
🕒 Monday – Saturday, 10:00 AM to 7:00 PM IST