Refund policy

Returns and Cancellation Policy

1. Order Acceptance & Final Sale Nature

By placing an order on https://rasacanvasarts.com, the buyer confirms full acceptance of the purchase. Each artwork offered on RASACANVAS is a carefully curated, original, artist-created piece.

Once an order is confirmed, it is treated as final, except in cases explicitly outlined in this policy or where an order is cancelled by RASACANVAS due to exceptional circumstances.

Please note that artworks are handcrafted and artist-made. Minor variations in texture, tone, finish, or colour may occur due to the nature of the medium, lighting conditions, photography, or screen calibration. Such variations are inherent to original artworks and do not constitute defects.

2. Eligibility for Returns or Exchanges

Returns or exchanges are not accepted due to personal preference or change of mind.

Requests are considered only under the following circumstances:

  • The artwork is received in a damaged condition
  • The artwork received is incorrect or materially different from what was ordered
  • The shipment is confirmed as lost in transit

Resale artworks are subject to additional resale-specific terms outlined on the ‘Sell Your Art’ page.

3. Reporting Damaged, Incorrect, or Missing Artworks

If you receive an artwork that is damaged, incorrect, or incomplete, you must notify us within 24 hours of delivery.

All communication must be sent to collector@rasacanvasarts.com, clearly mentioning the order number.

Mandatory Documentation

To initiate a request, customers must provide:

  • Clear photographs of the artwork
  • Photographs of the outer and inner packaging
  • (Strongly recommended) An unboxing video recorded while opening the original shipment

Failure to report within the stipulated timeframe or inability to provide adequate documentation may result in the request being declined.

4. Return Review & Process

Once your request is received:

  • Our team will review the details and respond within 2 business days
  • If approved, return instructions will be shared
  • The artwork must be securely repacked using the original packaging
  • If original packaging is unavailable, equivalent protective packing must be arranged by the customer
  • Pickup or return logistics will be coordinated from the original delivery address
  • Returned artworks must reach us in the same condition as received (excluding the reported damage)

5. Resolution Options

After inspection, RASACANVAS will determine the most appropriate resolution, which may include:

  • Repair (where technically and artistically feasible)
  • Replacement or exchange (subject to availability)
  • Refund (partial or full, depending on circumstances)

The final resolution decision rests with RASACANVAS and will be communicated clearly to the customer.

6. Refunds

Approved refunds will be processed to the original payment method within 10 business days after the returned artwork is safely received and inspected.

Please note:

  • Shipping charges, packaging costs, customs duties, and international taxes are non-refundable
  • Refund timelines may vary depending on banks or payment gateway policies

7. International Orders

Due to logistical, packaging, and customs-related complexities, returns are generally not accepted for international shipments.

To ensure satisfaction, international customers may request additional images or confirmations prior to dispatch. Where applicable, orders are shipped only after customer approval.

8. Lost or Severely Damaged Shipments

In rare cases where an artwork is lost in transit or arrives severely damaged, RASACANVAS will work closely with the customer and logistics partners to determine a fair resolution, which may include a partial or full refund, subject to verification and carrier confirmation.

9. Order Cancellations

Cancellations Are Not Accepted For:

  • Orders that have already been shipped
  • Delays caused by courier partners, customs clearance, or force majeure events

Limited Cancellation Window:

Cancellation requests raised within 24 hours of placing the order may be considered only if:

  • The artwork has not been framed, packed, or dispatched
  • The request is approved at the sole discretion of RASACANVAS

10. Contact Information

For assistance related to returns, exchanges, or cancellations, please contact:

Email: collector@rasacanvasarts.com
Phone / WhatsApp: +91 8697271727
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST